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Coronavirus Information for Compass Clients and Families

Coronavirus response

Please see our recent blog post on Coronavirus related scam attempts targeting seniors, here

Updated 9/2020


Dear Clients, Family Members, and Loved Ones,

Compass Concierge and Companion's greatest priority is the health and well-being of our clients and caregivers. As a society, we are facing unprecedented challenges presented by the Coronavirus (COVID-19). As a leading provider of home care services in Maine, we recognize our team serves a vulnerable population, and we take that privilege very seriously. We continue to monitor the latest updates from the Centers for Disease Control and Prevention (CDC) and our leadership has implemented protocols that are consistent with the most updated guidelines to ensure the quality and safety of the care we provide to our clients. 

As of the date above, our response is included below.

COVID-19 Safety Protocols and Emergency Preparedness

We want to share our policies and procedures aimed at mitigating the hazard to the high-risk group that includes many of our clients, namely those with chronic underlying health conditions that reduce their immune response.

These will evolve and be updated as necessary based on continued surveillance of the national and state CDC updates.

They are:

  • Providing caregivers/clients bottles of hand sanitizer that meets CDC standards, disinfectant supplies and personal protective equipment (PPE), including masks, gloves and protective gowns

  • Ensuring caregivers are healthy and follow proper protocols like properly wearing and disposing of PPE and proper hand washing

  • Reviewing policies and procedures that address staying home when sick and reporting illness

  • Screening of employees based on the recommendations of the CDC, and advisement of any employee exhibiting symptoms resembling those of COVID-19 to contact us and seek medical care immediately

The below precautions to prevent the spread of COVID-19 will be reinforced.

  • hand hygiene

  • respiratory etiquette

  • staying home if sick

  • wearing a provided surgical mask and other PEP when providing care

  • staying at least 6 feet from others when possible

  • cleaning frequently touched objects and surfaces

  • avoiding close contact with anyone who is sick

COVID-19 is creating many “never before” moments that we are all working through together. We thank you for the opportunity to serve you and your loved ones. If you should have any questions, please feel free to reach out to our office at any time.

We would like to thank all of our dedicated and hardworking caregivers who understand the severity of the coronavirus and continue to take shifts and follow our detailed policies and protocols to keep their clients and themselves safe.


We would also like to express our gratitude to those of you we are collaborating with closely for your commitment, flexibility and support. We would not be able to do this important work without all of you.


Please let us know if you have any questions.  

Thank you, 


Paula Banks, Owner


Jennifer Banks, Manager

Other Resources

Here are three links that may be useful:


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